It's our opinion...

Interested in lean services or perhaps a new thinking around Outsourcing? Want to voice your opinion?

Find out the latest insights in IT Services and Business.
Read our opinion then let us know what you think.

Please Select an Article from below... Building Service Relationships Mastering Channel Strategy When East meets West Don't Invite Failure Case Management Great Expectations The Perfect Storm - Data centres The Rise of the Machines Bad Debt Maze One of our data centres is Missing Divestment Trust me I’m a banker Infrastructure as a Service Rethinking Public Sector Knowledge Management Lean Services - The lean Six Sigma Delusion Not for Everyone Outsourcing Responsive Retailing If Machines had a Heart Global Service Desk Creating the Service Factory Applications Don't Die of Natural Causes A new lease of Life Buying, selling or sitting it out Smart Travel SOA and Lean Social Networking Shared Services 3D Healthcare Citizen Experience Customer Loyalty The High Performance Office - Flexibility is Key Integrated Governance Lower Cost Compliance Closed, Open or Common? Outsourcing Power to the People Rail, Retail and Reality Real outsourcing for retailers Satisfaction Centre - not cost centre Self-Service Revolution Shared Services - a Sustainable Way Forward Virtual Reality The World Your Way

Recent Articles

14 May 2008

Closed, Open or Common?

Open Source and the Public Sector

The use of open source software in the public sector is steadily increasing. The pace of increase is driven by a number of factors including, in some cases, a prejudice against the suppliers of proprietary closed source software. However, in other cases there is a lack of confidence that open source is enterprise-ready. It's our opinion that product selection processes should treat closed and open source products alike and that most public sector organisations will benefit from careful consideration of value for money and the availability of support services for all products - closed or open. A hybrid option, community source, can also provide benefit when bespoke application developments are needed to satisfy the requirements of multiple government organisations.

---

14 May 2008

Power to the People

Bridging the corporate - consumer IT gulf

Many hardware, software and service innovations are appearing in consumer products long before they make their way into corporate IT systems. Sometimes, indeed, users complain that they are reverting to old technologies whenever they log on in the office. A new, connected economy is already thriving in the personal technology arena. It's our opinion that this consumer revolution will provoke a radical rethink of how we build and manage the business IT infrastructure.

---

14 May 2008

The World Your Way

Five mantras for leaders of lean

Every organisation is trying to get lean - but most are only borrowing practices from the lean pioneers, and failing to get the results they wanted. It's our opinion that lean isn't a solution, or a goal, but a way of seeing, thinking and doing. Grow your own organisation-specific adaptation of the lean essence and you'll be making the last change every business must make: into being a business that lives and breathes improvement.

---