2006 Articles
- 11 December 2006
- Building Service Relationships
Succeeding in multi-national service delivery
Delivering a consistent IT managed service across borders has long defeated many multinationals. We have learned – often painfully – some lessons from our own experience of designing and delivering such services across Europe and beyond. It’s our opinion that the nature of the service relationship is the difference between success and failure.
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- 11 December 2006
- Mastering Channel Strategy
Six rules for successful formulation and execution
We have discovered, from our involvement in many real commercial and public sector cases, six rules underlying successful channel strategy formulation and execution.
It’s our opinion that organisations embedding these rules in their day-to-day practices will establish unassailable leads over their competitors by developing the kind of long-term, win-win customer relationships that anchor sustainable high-value businesses.
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- 11 December 2006
- When East meets West
What can European business leaders learn from Asia?
One specific aspect of Asia, its culture and beliefs, has helped establish global leadership in manufacture – in industries such as automotive, consumer electronics and engineering. It’s our opinion that applying the lessons learned here could revolutionise the services sector, including IT, in the coming five to ten years.
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