Building Service Relationships

Succeeding in multi-national service delivery Delivering a consistent IT managed service across borders has long defeated many multinationals. We have learned – often painfully – some lessons from our own experience of designing and delivering such services across Europe and beyond. It’s our opinion that the nature of the service relationship is the difference between success and failure.

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Whose opinion?

Ben O’Reilly

Ben is an account director based in our Staines, UK office and has managed service delivery across borders to a range of clients in the travel, energy and utilities sectors. Ben is an enthusiastic off-shore sailor which gives plenty of opportunity to examine teamwork and effective communications in difficult situations..

Phil Falato

Phil is a partner in our Business Transformation Group. Based in London, he specialises in lean service transformation and business change. He has a strong interest in food and wine, and is a keen cook; having been trained at the Cordon Bleu school in London there is little in his cuisine which is lean!