Case Management

Bringing it into the 21st century Case management is rapidly moving from the periphery of information management to its very centre. Organisations are looking for better ways to ingest, sort, process and formally record case-related information and to collaborate on decision-making. This is partly because of stiffer compliance requirements and greater use of performance targets. It’s our opinion, however, that it’s also because new information management tools — collaboration environments, advanced business process orchestration and management software and pervasive, modular records management suites — are enabling fresh approaches to dealing with some very long-standing business problems.

Case Management   PDF [933KB]

Whose opinion?

Adrian Bibby

Adrian is a solution architect with more than twenty years’ experience in large-scale development. He is the lead Documentum consultant within our information management practice and has implemented Documentum document management, records management, MS Sharepoint integration, business process analysis and management, and web content management. Born and raised in Manchester, where he studied for a BA (Hons) in business studies, he now lives in Cheshire with his wife and three children. His interests include travel, music, film, gardening and sport— football in particular. adrian.bibby@uk.fujitsu.com

Tom Knight

Tom is a former journalist and editor turned information management consultant. He has led teams in knowledge and information management at many of our customers including Nortel, Centrica and several UK government departments. A long-time Fujitsu employee and published author on KM, he joined EMC in 2005 but returned in 2007 as a managing consultant, leading a team of specialists in information exploitation. Originally a professional musician (he holds a B.Mus degree from Glasgow University as well as an MBA from the Open University Business School), most of his musical passion now goes into high-end hi-fi. tom.knight@uk.fujitsu.com

Michael Woodbridge

Michael is a solution architect in our information management practice, specialising in enterprise content managements systems. He has designed, developed and implemented many ECM systems across the world in both government and commercial sectors. In recent years he has been primarily focussed on the EMC Documentum platform and is one of our key experts on Documentum technologies. Michael is also a keen guitarist and is the proud owner of an amplifier that is capable of being one louder than 10... michael.woodbridge@uk.fujitsu.com