Bad Debt Maze

Looking after the real victims of poor debt management

Debtors are frequently characterised as ‘poor’, and victims of greedy, uncaring, big businesses that are providing credit irresponsibly. Yet this is not always, or even often, the case. The media ignore the large numbers of less well-off people who, nevertheless, pay their debts.

It’s our opinion that these honest bill-payers are effectively subsidising others, who may well be better off than they are, who simply avoid paying what they owe.

Ian Campbell

Ian is a utilities industry consultant at Fujitsu Services. He has worked extensively at board level within the energy industry undertaking a wide range of roles including strategy development and business change management. Ian is a co-author of Fujitsu’s book on customer relationship management ‘The Relationship-Based Enterprise’.

Mark Powell

Mark Powell joined Fujitsu Services as a Partner in 2006 and leads the Utilities Strategy and Transformation practice. He has over twenty years experience across electricity, gas and water sectors in both upstream and downstream business areas. He is currently looking at the development of new industry models and investigating areas where new value propositions could generate business value for both utilities and their customers. Prior to working for Fujitsu he has worked in the insurance and consulting sectors and run several start-up companies.