Responsive Retailing

Simple Solutions in a Complex world Retailing is rapidly evolving towards a future where seamless ‘always-on’ shopping will be the norm. Current growth trends in on-line shopping and the rapid evolution of both mobile commerce and in-store service devices are forcing retailers to look afresh at their multi-channel branding and operations and the customer experience they deliver. It’s our opinion that this rapid evolution requires long-term thinking about how to adapt to these changing needs.

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Whose opinion?

Dr Mark Dorgan

Mark is our European retail partner, responsible for developing and driving our retail strategy and combining local and Japanese innovation. He takes a keen interest in future trends, regularly sharing insights on consumer trends and retailing innovation on conference platforms and in executive discussions internationally.A former academic, entrepreneur and strategy consultant he has managed a number of national and global business transformation programmes for blue chip companies in the FMCG and retail sectors.