Outsourcing

Why it doesn't work and how to change it so it does Over 50% of outsourcing deals end prematurely, usually because of poor performance or high costs. But it doesn't have to be that way. At Toyota, for example, their supplier partnerships last for many years and deliver real business advantage to both parties. Remarkably, Toyota deals aren't tight, fixed term contracts, but are open relationships. Both parties collaborate to achieve a common objective, within a framework of joint governance, transparency and sharing of benefits. It's our opinion that this model can be applied to IT outsourcing.

Outsourcing   PDF [922KB]

Whose opinion?

Gary Taylor

Gary is a principal in our business transformation group. He has worked with leading financial services, retail and airline clients to develop new business and operating models that build competitive advantage through transforming the service they provide to their customers.

He took a break from consulting in 2005 to co-found a US-based wine import company that specialises in new world wines from the southern hemisphere.

Gary has degrees in business management from Georgetown University and the University of Chicago.

gary.taylor@uk.fujitsu.com

Dorian Wiskow

Dorian is an industry consultant for our financial services business unit, to which he brings a client perspective, having worked extensively in both consumer finance and retail banking sectors.

An enthusiastic convert to motorcycling, he is a long distance commuter who lives in Cheshire but spends most of his working life in London, although he prefers to take the train for this particular journey.

dorian.wiskow@uk.fujitsu.com