Real outsourcing for retailers

A pragmatic guide to successful IT outsourcing in retail Despite the continuing stream of significant contract awards, IT outsourcing has not been able to shake off a reputation tarnished in the retail sector by some high-profile early terminations and moves to bring components back in-house. It's our opinion that, provided four simple rules are followed, outsourcing will generate real value and strengthen the core of any retail business.

Retail outsourcing   PDF [131KB]

Whose opinion?

Andy Taylor

Andy is our European retail principal, responsible for retail strategy and customer experience innovation. He is particularly interested in exploiting technology to create a superior customer experience in a multichannel retail environment. A former channel marketing manager, he started his retail career selling welding equipment and gases. Subsequently, he became a retail process specialist and industry consultant to UK and global retail organisations covering retail formats from convenience to department stores. Andy is married with two children and spends what spare time he has left frequenting DIY stores and learning to play the piano and guitar.

andrew.3.taylor@uk.fujitsu.com