Satisfaction Centre - not cost centre

Focus on benefit, not just cost As corporate shared services initiatives become operational across UK central and local government, customers are starting to raise questions about 'lowest common denominator' services that reduce performance. It's our opinion that these are not inevitable, but you do need to give equal weighting in your thinking to the benefits you can deliver alongside the efficiencies you need to achieve.

Satisfaction Centre   PDF [125KB]

Whose opinion?

Nick Woodward

Nick is a member of our Business Transformation Group and leads on shared services in central and local government. He has a long history of working on collaborative programmes and shared service operations at national and international level in government, financial services and space sectors. He worked on Europe's pan-European environmental satellite, ENVISAT-1 and the rocket range safety systems for Ariane 5. He has helped international banks implement shared service operations across Europe, Africa and Asia and was part of the team implementing direct benefits payments across the UK's DWP, HMRC, Post Office and banks. Closer to home, he wishes sharing was part of his children's vocabulary.

nick.woodward@uk.fujitsu.com