Product Support Specialist
Job Title: Product Support Specialist
Discipline: Service Delivery
Reference: R0090
Locations: Bracknell
Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa. It has an annual turnover of £2.29 billion, (€3.33 billion) employs 18,000 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from infrastructure consulting through integration and deployment, application management, procurement and call centre operations.
Headquartered in London, Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$40.6 billion (€33.4 billion) leader in the provision of IT systems and services for the global marketplace.
Role Overview:
An exciting opportunity has arisen to work on a successful project on one of Fujitsu’s Major accounts. Following an extension of contract, Fujitsu are now contracted to provide to this customer until 2015.
Job purpose & responsibilities::
Working in a close-knit team, you will report to and be accountable to the Software Support Centre Manager.
Responsibilities will include diagnosing incidents reported by the customer, and establishing which part of the solution is the cause of the incident. You will be supporting bespoke applications running in approximately 200 servers and 30,000 workstations. In order to perform in this role successfully you will have the ability to function over a variety of different applications and operating system platforms in a third line support environment. The ideal candidate will have experience of application code support on large multi-platform systems and must demonstrate strong technical capability across a variety of platforms and applications. Such a candidate will also have a proven track record of dealing with customers of varied, and sometimes limited IT ability. Specific skills of interest are outlined below:
Mandatory
- Application Support experience
- Oracle
- Java or C++
- Windows NT and XP
Useful
- Visual Basic 6
- C/C++
- Java
- XML
- Unix
- SQL server
- TCPIP
- Interstage
- SOAP
- Linux
- Solaris
- PERL or other scripting language
- HTML / .jsp
Fujitsu Services is committed to equality and diversity in employment, a balanced work/life culture and competitive reward packages including a full range of benefits that you would expect from a leading global player in the IT market.
In order that we comply to age discrimination legislation please remove any references to date of birth and dates of education before submitting your CV.
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To apply for this position, please Email your CV and quote salary expectations.
